Intermediate ServiceNow Developer

Date Posted: 04/16/2025
Req ID: 42575
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00055494

Description:

About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

Do you want to work with an organization named a top GTA employer for 18 years in a row? Do you want to work within a modern IT department using cutting-edge technology that will invest in you and your career? Then look no further!

U of T has the exceptional workplace programs and forward-thinking policies to receive this perennial recognition. We recognize that people need their employers to invest in them and enrich their lives; we have great benefits, flexible work options, advancement opportunities, professional development programs, employee family assistance plans, a full pension, generous vacation, educational assistance and tuition waivers for you and your children.

At U of T Mississauga, we are looking for an exceptional intermediate developer to join our ServiceNow team. ServiceNow is one of the leading PaaS providers, and UTM uses it to create custom applications to enable the work of our departments, support our ITSM practices, manage our strategic portfolio and programs, and provide visibility into our Infrastructure and Operations.

As a ServiceNow developer, you will be a vital team member creating and supporting these applications. You won’t only be responsible for creating lines of code, though; you’ll have the opportunity to own the work you do, consult directly with our clients, perform business consultation, provide strategic input, and manage the continuous lifecycle of the solutions you create.

Your responsibilities will include:

• Writing complex technical code
• Designing, testing, and modifying programming code
• Analyzing and writing programming code structures based on user requirements
• Keeping well-informed on current technologies, best practices and industry standards
• Troubleshooting and resolving technical issues
• Creating complex and technical documentation and user support guides
• Training end-users on procedures and the use of supported IT systems

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years of development experience in a heterogeneous environment, with a broad range of platforms and technologies.
• Demonstrated experience coding efficient, object-orientated and modularized software.
• Demonstrated experience working with JavaScript, JSON, XML, SOAP, REST, and associated frameworks.
• Demonstrated experience working with relational databases or database drive applications.
• Experience with source control management systems
• Experience with HTML technologies including HTML, CSS, and basic tags.
• Proven track record of client-centric application design, i.e., use cases, personas, journey maps.
• Experience implementing solutions that ensure security, integrity, scalability, and consistency of all user data.
• Deep understanding of Software Development Life Cycles, system and application security hardening, source control management, vulnerability assessment, and enterprise patch management in a production environment.
• Excellent knowledge of common scripting, markup languages, and data formats.
• Excellent analytical, estimating, and problem-solving skills.
• Good communication skills, with the ability to communicate with clients professionally, both verbally and in writing.
• Strong time management skills with the ability to simultaneously work on multiple tasks with tight deadlines.
• Ability to write technical specification, operational, and end user documentation.
• Good product or project management skills.
• Familiarity with process design, business analysis, and project management methodologies.
• Strong commitment to a high level of customer service.
• Initiative and the ability to work both synchronously and asynchronously in a hybrid work environment.

Assets (Nonessential):

• Development experience in ServiceNow application development and scripting, or similar PaaS and SaaS systems.
• Experience working in a structure Change Management environment (CAB or equivalent body).
• ITIL Foundation and/or DevOps certifications.
• ServiceNow Certifications - Certified System Administrator, Certified Application Developer, or similar.

To be successful in this role you will be:

• Adaptable
• Efficient
• Motivated self-learner
• Problem solver
• Self-directed
• Team player

Closing Date: 04/28/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 13 -- $84,813. with an annual step progression to a maximum of $108,463. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.