Safety & Crisis Response Coordinator

Date Posted: 06/19/2025
Req ID: 43744
Faculty/Division: UofT Mississauga
Department: UTM: Campus Safety
Campus: University of Toronto Mississauga (UTM)
Position Number: 00058011

Description:

About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential. 

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

Under the general direction of the Campus Safety Director, you will assist with the University of Toronto, Mississauga Campus to identify and support students, staff and faculty that may be or are deemed to be in crisis or at risk.

As a key Campus Safety representative, you will be responsible for responding to Mental Health related Calls for Service with Special Constables, Case Consultation, Educational Outreach to Campus Safety personnel, Students, Staff and Faculty and collaborating with community partners including the Office of Safety & High Risk, Community Safety Office, Health and Wellness, Human Resources and the Sexual Violence Prevention and Support Centre.

Responding to calls for service, many of these incidents will be highly complicated that involve academic difficulties, mental health concerns, substance abuse, issues of trauma, including sexual violence, family problems, and involvement with Student Codes of Conduct, and in some cases the criminal justice system.

Some key responsibilities of your role will involve initial case coordination and management in situations of crisis, critical incidents and the participation in debriefing incidents with the Special Constables.

While most of your time involving education and prevention work takes place during normal working hours, you may be required to be part of an on-call roster that responds, along with other University response staff, to emergencies, and crises that occur in the evenings, on weekends and during holidays. Some events and training sessions may take place outside of regular working hours.


Your responsibilities will include:

• Responding to crisis situations using a wide range of interpersonal and persuasive skills
• Screening and making referrals to appropriate resources and services
• Documenting much confidential and sensitive information regarding complex case files for distressed students
• Providing initial clinical support and/or counselling to distressed students in crisis and making referrals to appropriate resources
• Liaising with the health care team to facilitate appropriate internal resources referrals for students in crisis
• Fostering positive relationships with campus resources and community health services providers
• Handling sensitive and/or confidential information

Essential Qualifications:

• Master's Degree or acceptable combination of equivalent experience.
• Minimum five years of related experience in crisis management, mental health and illness, behavioural issues, including dealing with anger management and conflict resolution.
• Demonstrated experience working with students in a university or educational environment with an emphasis on case management, program development and adult education.
• Ability to communicate effectively with various levels of staff and senior academic administrators about issues facing students in crisis.
• Ability to work independently and collaboratively with professional staff across the University, in order to set-up a network of aid and response for students in crisis and/or experiencing difficulties.
• Demonstrated ability to relate to students, staff and faculty in ways that build confidence and trust.
• Ability to work in high stress situations.

Assets (Nonessential):

• Must be able to recognize the limits of one's own scope of practice and have an excellent understanding of professional boundaries, as well as have a sound understanding of the Mental Health Act and PHIPA.
• Ability to work in a highly diverse community with students from varied backgrounds presenting a range of difficulties and personal issues.
• Ensuring that the student is accompanied to attain health services and stay with the student until a resolution is met.

To be successful in this role you will be:

• Approachable
• Communicator
• Discerning
• Problem solver
• Self-directed
• Tactful

Closing Date: 07/04/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 15 -- $95,627. with an annual step progression to a maximum of $122,290. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Campus Safety
Recruiter: Valerie Davis

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.