Student Affairs Case Manager (Term)

Date Posted: 02/18/2025
Req ID: 41696
Faculty/Division: UofT Mississauga
Department: UTM: Student Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00052251

Description:

About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

As part of the Student Wellness, Support and Success portfolio in the Office of the Dean of Students, Student Affairs and Services at UTM, this role will support all comprehensive aspects of student crisis, containment, and academic progress related to concerning behaviour, conduct or illness. This integrated role compliments the work of the Health and Counselling Centre, Accessibility Services, and Comprehensive Case Management on the UTM campus. Working directly with the Assistant Dean, this role includes one on one student interaction and faculty and staff support and engagement.

Your responsibilities will include:

• Responding to crisis situations using a wide range of interpersonal and persuasive skills
• Developing individualized long-term and short-term strategies to address the most complex situations for students in crisis or with chronic and complex problems
• Documenting much confidential and sensitive information regarding complex case files for distressed students
• Preparing high-risk case briefs used to determine outcomes for students in distress
• Leading seminars and/or workshops
• Serving as an expert resource to a group of professionals in the speciality
• Creating and editing a standard operating procedures manual

Essential Qualifications:

• Ph.D. or Doctorate degree in clinical psychology, nursing, occupational therapy or related field, or an equivalent combination of education and experience. Extensive knowledge of crisis, trauma and grief.
• Eight or more years experience in crisis management.
• Extensive experience with mental health and illness, behavioural issues, anger management and conflict resolution.
• Experience with students in a university or educational environment, with an emphasis on case management, program development and adult education.
• Skill in working with university-aged young adults and individuals in crisis.
• Experience in policy development and interpretation.
• Computer skills required (Word, Excel, PowerPoint, Outlook).
• Excellent oral and written communications skills.
• Excellent leadership, organizational and interpersonal skills.
• Ability to communicate effectively with staff and senior academic administrators about issues facing students in crisis and make recommendations on strategy. Demonstrated ability to relate to students, staff, and faculty in ways that build confidence and trust.
• Foster inclusive and cooperative working relationships with services on the UTM campus and central support services located at St. George Campus.
• Exchange information internal to the care providers in the portfolio to assist with comprehensive care options for students. Coordinate cross departmental circles of care for student needs.
• Lead seminars and workshops to staff, faculty, and student groups on crisis management, distressing situations, wellness, and prevention care.
• Provide consultative advice to Faculty and Teaching staff regarding student situations.
• Demonstrated ability to recognize the limits of one's own scope of practice.

Assets (Nonessential):

• Understanding of student services and ability to build long standing relationships within this model
• Application and understanding of student development theory, equity and diversity theories, inclusive care practices
• Experience in student residence with high degree of crisis and critical incident management
• Experience working with faculty in an advisement capacity
• Experience working with police or campus police
• Experience working with international students
• Experience or knowledge of Peel Regional and Halton Regional support services

To be successful in this role you will be:

• Accountable
• Adaptable
• Approachable
• Insightful
• Meticulous
• Self-directed

Closing Date: 02/27/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 20 -- $129,085. with an annual step progression to a maximum of $165,073.Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Health & Wellbeing
Recruiter: Jessica Halteh

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This is a term position ending May 2026.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.