Supervisor, Residence Operations

Date Posted: 12/17/2024
Req ID: 41149
Faculty/Division: UofT Mississauga
Department: UTM:Student Housing & Residence Life
Campus: University of Toronto Mississauga (UTM)
Position Number: 00046464

Description:

About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

Student Housing and Residence Life (SHRL) is a growing department within Student Affairs at UTM and we are looking for a thoughtful, focused Student Housing and Residence Life leader to be our Supervisor, Residence Operations. If you thrive in a fast- pace environment, guiding a team of professionals committed to supporting student experience at the highest level through areas such as Front Desk Operations, residence operations and facilities management then this may be your next role.

Reporting to the Assistant Director, Residence Administration and Operations, the Supervisor Residence Operations will oversee the operations and administration professional staff in their work creating a positive and supportive experience for our students and guests. With a commitment to a high level of customer service, working with others to solve problems and provide solutions and a high value on teamwork, you will provide direction and leadership. As one with focus on details, you understand the impact of operations within Student Housing and Residence Life. You value attention to detail, collaboration for implementing the best solutions and following procedural standards. You are someone who keeps pace with best practices, provincial standards and the most up-to-date systems such as StarRez for the purpose of reviewing and evaluating the annual Student Housing life cycle from an operations point of view. At times you will be required to apply established standards when responding to emergencies.


Your responsibilities will include:

• Assessing and revising processes that support administrative activities and objectives
• Developing and implementing new programs and initiatives independently
• Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities
• Building and strengthening relationships with stakeholders and partners of strategic importance
• Advising management on space allocation and the efficient utilization of physical resources
• Preparing and delivering trend analyses and projections to management for financial planning
• Gathering information in preparation for budget planning
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five (5) years related experience, with at least three (3) years experience working in a post-secondary residence environment or equivalent
• Demonstrated experience supervising appointed staff and/or casual staff
• Experience with facilities management including managing space issues
• Experience with StarRez and Microsoft Office or equivalent
• Minimum two (2) years customer service program supervision and planning
• Demonstrated ability to work independently, create efficient administrative processes and build collaborative working relationships
• Demonstrated ability to manage vendors and contracts to ensure service standards
• Knowledge of the University procurement policy and facility systems (i.e. keycard systems, maintenance database)
• Intermediate spreadsheet skills required
• Knowledge of the University's procedures as the relate to the Freedom of Information and Privacy Act (FIPPA) and management of confidential student information
• Excellent time management and organizational skills
• Excellent oral and written communication skills
• Excellent problem-solving and negotiation skills
• Ability to effectively manage a complex set of competing priorities

To be successful in this role you will be:

• Approachable
• Diplomatic
• Efficient
• Organized
• Problem solver
• Team player

Closing Date: 01/13/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 13 -- $84,813. with an annual step progression to a maximum of $108,463. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Jessica Halteh

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.