Welcome Services Representative (Term)

Date Posted: 09/30/2024
Req ID: 39829
Faculty/Division: UofT Mississauga
Department: UTM: Dept of Recreation, Athl & Wellness
Campus: University of Toronto Mississauga (UTM)
Position Number: 00033067

Description:

About us:
 

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

The Department of Recreation, Athletics & Wellness believes that healthy students are successful students. We believe that by contributing to a student's wellbeing we contribute to a student's academic success. Exciting opportunities are found throughout this department, whether developing community engagement through sport, awareness of wellness and recreation, or creating an accessible environment for all students to engage in physical activity. Come and join us in our goal of building a healthy and engaged campus.

The Welcome Services Representative provides prompt and courteous customer service in a fast paced team-oriented environment. The incumbent assists members with registration/sales, locker rentals and equipment lending. The incumbent provides access control to the facility, answers facility and program questions and maintains the facility and equipment in good working order. The incumbent provides guidance and direction to casual staff in use of the registration system, ensuring the facility and equipment is in good working order and that activities, games and events are set up. Regular evenings and/or weekends required (Monday - Friday 6:30am-2:45pm)

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Providing detailed information on processes,policies, and procedures
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Troubleshooting and resolving routine issues
• Processing registrations
• Keeping well-informed on programs, services and facilities

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related experience providing front-line customer services, preferably in a University or College Athletic department.
• Experience with registration software (e.g. Fusion) and Point-of-Sale, Excel, Word Processing, internet and email.
• Knowledge of an athletic environment/facility and athletic programs required.
• Excellent communication and organizational skills.
• Ability to work in a fast paced, multi-tasked environment.
• Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively within a team. Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively with a team.

Assets (Nonessential):

• Knowledge of UTM campus and facilities.
• CPR & First Aid Certification

To be successful in this role you will be:

• Approachable
• Courteous
• Organized
• Patient
• Possess a positive attitude
• Team player

Closing Date: 10/08/2024, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Regular evenings and/or weekends required, Mon - Fri 6:30am – 2:45pm
Pay Scale Group & Hiring Zone:  
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Jessica Halteh

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This is a term position ending May 18,2026

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the  University of Toronto’s Alternative Work Arrangements Guideline.