Assistant Director of Recruitment - Diversity Outreach & Engagement

Date Posted: 07/03/2025
Req ID: 44046
Faculty/Division: OISE
Department: Registrar's Office Student Experience
Campus: St. George (Downtown Toronto)
Position Number: 00051793

Description:

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub, the Registrar's Office and Student Experience (ROSE), is often the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centred, community-focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promotes student satisfaction, engagement and success. Through collaborative partnerships, our goal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make ROSE a great place to work, learn and grow.

Your opportunity:

Join a talented team who are passionate about education, and help the Ontario Institute for Studies in Education (OISE) create a more diverse and inclusive student body. Reporting to the Director, Recruitment and Admissions, and working closely with colleagues across OISE, the Assistant Director of Recruitment - Diversity Outreach & Engagement is responsible for implementing annual and multi-year strategic recruitment plans for OISE, and for delivering an innovative, inclusive, cost effective and strategic suite of recruitment and student transition services. The incumbent will assist in the recruitment and retention of OISE students and will participate in the development and execution of strategies specifically related to the success of students from equity-seeking groups at OISE. All strategies will be informed by best practices, student voices and experiences, and data from surveys and other assessment tools. If you are a collaborative changemaker with experience implementing complex recruitment events for multiple audiences, and if you have the ability to combine big-picture thinking with hands-on work in the community as an ambassador for OISE, this role could be for you.

Areas of responsibility will include:

• Identifying, designing, organizing, participating in and leading recruitment events and outreach initiatives to reach diverse future students and influencers on and off campus

• Providing recruitment and admissions advising to current students and their influencers in a variety of in person and virtual settings, including individual meetings, group workshops/presentations, and hosting public events

• Championing inclusive practices in all aspects of OISE’s recruitment and admissions efforts

• Improving, monitoring and promoting the success of Black, Indigenous, newcomer and international students within OISE with particular attention to the first stages of the student journey (future student to accepted applicant):
     o creating and coordinating outreach events and acting as a subject matter expert for associated messaging in communications and marketing collateral
     o design and implementation cross-departmental pre-arrival and transitional activities
     o leading OISE’s first year orientation activities, working closely with and providing advice and guidance to student coordinators and leaders to ensure OISE’s programming for incoming students is safe, inclusive, and welcoming.

• Leading ROSE’s “First Tier” student services team:
     o hiring, reviewing, evaluating, supervising and scheduling tasks assigned to Work Study Students engaged as on-campus ambassadors
     o ensuring effective onboarding, organizing team meetings to maintain a standard level of student service

• Leveraging technology to enhance recruitment efforts

• Gathering and analyzing data, making data-driven decisions and recommendations, preparing regular reports concerning the success of OISE’s efforts to attract and support BIPOC applicants, and make recommendations for continuous improvement of activities and initiatives that will best support OISE’s strategic enrolment plan

• In the absence of the Director, covering responsibilities associated with Recruitment & Admissions, including supervision of the Recruitment and/or Admissions teams and to represent the Recruitment and/or Admissions Teams and ROSE in recruitment and admissions-related meetings with departments and programs both at OISE and within the broader U of T community.

Your responsibilities will include:

• Implementing annual and multi-year strategic recruitment plans for OISE, ensuring an inclusive, innovative and strategic approach to recruitment.
• Organizing, conducting presentations, speaking, hosting and representing OISE’s Programs at various events (e.g. information sessions, educational fairs, workshops, panels, seminars, receptions, meetings) in Toronto, Ontario, and at times across Canada.
• Identifying, organizing, and implementing marketing, recruiting, events and initiatives to reshape the Black, Indigenous, New Canadian and international student population at OISE.
• Developing electronic recruiting and relationship-building events (e.g. webinars, virtual fairs, blogs, Facebook sites) to extend recruiting reach outside GTA, Ontario and Canada.
• At the pre-application stage, advising individuals and responding to their inquiries concerning assessment and admission procedures and policies, with the primary goal being to assess individuals’ suitability for the program and continuing to follow up with those considered a good fit for the program.
• Providing support to applicants, admits and current students who are Indigenous, New Canadians or international students including student retention projects and programs with the aim to improve student engagement and their student experience.
• Hiring, reviewing, evaluating and supervising Work Study Students, student ambassadors, student volunteers as necessary.

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of four (4) years of recent and relevant experience in recruitment and admissions within a high-volume, deadline-driven, customer service focused post-secondary institution, preferably the University of Toronto or similar environment.
• Proven track record of working on equity, diversity, and inclusion initiatives, either in higher education or another relevant sector.
• Demonstrated experience advising prospective students.
• Demonstrated experience conducting recruitment presentations to a large and diverse audience.
• Experience with organizing student events and outreach initiatives.
• Advanced skills working with ROSI/ACORN, Slate or other related student information system.
• Demonstrated commitment to a student-centered approach, and an understanding of student development and best practices for the student experience.
• Advanced skills with MS 365 (Word, Excel, PowerPoint, and Outlook).
• Excellent organizational and time management skills.
• Strong oral and written communication skills.
• Strong customer service, organizational, interpersonal and presentation skills.
• Tact, plus ability to cope with heavy workload and prioritize work given completing and conflicting deadlines and demanding clientele.
• Ability to work with minimal direction, and exercise sound judgement.
• Ability to successfully lead teams of individuals who do not directly report to the incumbent.
• Demonstrated problem-solving skills.
• Strong attention to detail, including solid analytical and investigative skills are critical.
• Understanding of the challenges and barriers faced by underrepresented student populations in accessing higher education.

Assets (Nonessential):

• Strategic enrollment management experience and expertise is an asset.
• Experience coordinating a team of staff, mentoring student workers and overseeing student support within a highly diverse and culturally rich setting is an asset.
• Experience in roles accountable for marketing, sales and/or communications, especially digital, is an asset.

To be successful in this role you will be:

• Communicator
• Diplomatic
• Persuasive
• Problem solver
• Team player

Closing Date: 07/14/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 13 -- $84,813. with an annual step progression to a maximum of $108,463. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Registrarial Services
Recruiter: Jennifer Tucker

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.