Business and Quality Analyst

Date Posted: 04/25/2025
Req ID: 42667
Faculty/Division: Office of the Governing Council
Department: Office of the Governing Council
Campus: St. George (Downtown Toronto)
Position Number: 00051332

Description:

About us:

The Office of the Governing Council (OGC) is comprised of the tri-campus Secretariat; Appeals, Discipline and Faculty Grievances Office (ADFG); Internal Audit Department (IA); and the Office of the University Ombudsperson. Each of these units plays a crucial role in maintaining the integrity and efficiency of the university's governance. The Operations team is dedicated to supporting the OGC portfolio in a variety of impactful ways. As the complexity and volume of services continue to grow, the team is committed to providing solutions to the challenges that arise. This includes reviewing and improving processes, modernizing technology tools and infrastructure, and developing innovative solutions and leveragingdata-driven insights to address increasing complexity. Through these efforts, the Operations team plays a pivotal role in supporting the OGC's mission to uphold the highest standards of governance and service delivery within the university.

Your opportunity:

Reporting to the Senior Developer and Team Lead, the Business and Quality Analyst plays a pivotal role in ensuring that final products and solutions meet business objectives and user expectations at the Office of the Governing Council (OGC). This position demands a high level of expertise in both business analysis and quality assurance.

The Business and Quality Analyst provides comprehensive business analysis and quality assurance to ensure that all deliverables align with organizational goals and user needs. Acting as a liaison between IT and various stakeholders, the incumbent works closely with the Senior Developer and Team Lead to understand challenges and opportunities. This collaboration isessential for recommending effective solutions that drive organizational success.

The Analyst is tasked with delivering high-quality business requirements, conducting thorough analysis and design, and ensuring that all specifications are meticulously documented. Rigorous testing and detailed documentation are critical components of this role, ensuring that all products undergo thorough testing to meet quality standards, and that comprehensive documentation is maintained.

Additionally, the Analyst is responsible for developing and managing project schedules, including defining milestones, identifying critical paths, setting timelines, and tracking deliverables. Effective reporting on project progress is also a key aspect of this role.

Your responsibilities will include:

• Documenting business requirements in various forms, usually in natural-language documents, use cases, user stories, or process specifications. Collaborating with user experience team and developers to deepen existing draft requirements to create detailed user stories, acceptance criteria and requirements.
• Developing and implementing application and/or system testing plans and scenarios. Troubleshooting issues uncovered by testing or user feedback.
• Responding to service requests in a timely fashion.
• Ensuring system changes are consistent with business processes.
• Assessing needs and contributing to the development of business systems.
• Creating and executing manual test cases, logging defects, and producing bug reports.
• Working in conjunction with the development team to ensure deliverables meet the requirements identified, ensuring all test artifacts adhere to testing standards, and conducting root cause analysis once bugs are identified.
• Assisting with production support issues and production releases, as required. Ensuring all standard QA practices are followed.

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of five years of experience in Business Analyst and/or Quality Assurance Specialist role.
• Three years of experience working in Scrum based teams and creation of User Stories, or equivalent training.
• Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio).
• Experience with functional system testing including creating test scripts and testing plans, test execution, reporting and follow up.
• Demonstrated experience supporting users of business applications.
• Experience in training users and producing user documentation.
• Experience working in an agile software development team promoting methodologies.
• Strong communication skills: ability to present requirements, concepts, and procedures
• Strong written communication skills.
• Demonstrated superior client service skills.
• Strong organizational and time management skills.
• Strong analytical skills: ability to interpret business requirements and articulate them into models and concepts.
• Demonstrated ability to support multiple projects concurrently, balancing deliverables and ability to prioritize deliverables across projects.
• Strong problem-solving, facilitation, communication, and collaboration skills. Ability to work under pressure and react with urgency, meet deadlines, and produce results on time.
• Ability to respond quickly and effectively under constant changing conditions. Ability to work in a multi-function, multi-tasking, detailed environment both within a team as well as independently.

Assets (Nonessential):

• Understanding of enterprise level student information or student records systems, ROSI preferred.
• Experience factoring in security, data privacy and compliance into proposed solutions.
• Experience in testing Drupal, React or Angular based applications.
• Experience in API testing and application security.
• Experience with SEO, cross-browser compatibility, web accessibility and AODA (Accessibility for Ontarians with Disabilities Act) compliance.
• Experience testing responsive websites.
• Experience in JIRA or other project management applications.
• Knowledge of Power BI, Power Automate, and MS Dynamics 365.

To be successful in this role you will be:

• Articulate
• Communicator
• Intuitive
• Multi-tasker
• Proactive
• Problem solver
• Team player

NOTE: This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline

Closing Date: 05/05/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $90,056. with an annual step progression to a maximum of $115,169. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.