Clinic Receptionist 40% (TERM)

Date Posted: 03/18/2025
Req ID: 42211
Faculty/Division: Faculty of Kinesiology & Physl Ed.
Department: Faculty of Kinesiology & Physl Ed
Campus: St. George (Downtown Toronto)
Position Number: 00056310

Description:

About us:

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity https://kpe.utoronto.ca/.

Your opportunity:

Under the general supervision of the Clinic Manager or Head Therapist, the incumbent provides a range of services in support and operation of the front desk reception in the David L. MacIntosh Sport Medicine Clinic. This includes providing front desk reception by greeting customers and directing inquiries/requests; handling incoming and outgoing calls; e-mail, registering patients, ensuring all patient charts are completed; maintaining all appointments for sport physicians, orthopaedic surgeons, consultants, and therapists; invoicing for all patient services including OHIP, provincial or private, and reconciliation of private sales; managing the sale of products, including assisting patients with fitting of bracing products, producing invoices, accepting payments for services rendered, creating deposit, and reconciling accounts; uploading health care professional’s reports and ensuring all relevant documents are available; and providing scanning, photocopying and faxing services.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Probing for information to establish needs
• Keeping well informed on policies, rules, regulations and guidelines
• Scheduling appointments
• Ensureing urgent situations are given priority
• Maintaining security and confidentiality of information
• Updating and maintaining patient charts
• Handling fees or fines and issuing receipts on a limited basis

Essential Qualifications:

• College Certificate or equivalent or acceptable combination of equivalent experience. Medical Office Assistant (or similar) office training preferred.
• Minimum two years of prior experience working in a clinic setting; sport medicine clinic office experience preferred.
• Experience working with electronic medical record software, specifically OSCAR and Telus CHR. Experience working with patient information databases (Fusion preferred)
• Experience handling financial transactions (debit,credit, cheques), handling invoice payments and collections
• Experience working a multi-line telephone system
• Proficiency with Microsoft Office applications, including Word, Outlook, Excel
• Excellent interpersonal, communication (oral and written) and organizational skills
• Must have excellent customer service skills, and the ability to perform calmly and competently during emergency situations
• Ability to work in a fast-paced environment with constant interruption
• Ability to work accurately while being attentive to detail
• Demonstrated ability to prioritize
• Must be able to maintain strict client confidentiality and compliance with FIPPA and PHIPA legislation
• Exercise sound judgment

To be successful in this role you will be:

• Communicator
• Courteous
• Diligent
• Multi-tasker
• Organized
• Punctual
• Responsible
• Team player

Closing Date: 03/27/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term  Ending in April 2026
Schedule: Part-Time 
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial
 

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.