Community Crisis Response Coordinator (18-Month Term)

Date Posted: 04/25/2025
Req ID: 42563
Faculty/Division: Asst VP - Operations & Services
Department: Campus Safety
Campus: St. George (Downtown Toronto)
Position Number: 00057864

Description:

About us:

The University of Toronto is a trailblazer not only in academia and research but also in ensuring operational excellence. U of T’s Facilities and Services group works diligently to make sure all stakeholders have a safe, clean, comfortable, attractive and sustainable environment in which to learn, teach and play. The Facilities & Services portfolio includes the operation and stewardship of over $3.5 billion in physical assets at the St. George campus situated in the heart of Canada’s largest city. We manage and provide service to over 120 buildings totaling 12 million square feet plus the operation and management of an extensive district energy system supporting more than 150 buildings. Not only are we One of Canada's Best Employers, we are one of Canada's Greenest Employers.

The Campus Safety Service consists of the Campus Safety Special Constables, Tri-Campus Communication Centre, Building Patrol and Security Systems and Services. The Campus Safety Services provides a presence on campus through the use of uniformed mobile, foot and bicycle patrols. Campus Safety is responsible for the protection and safety of students, staff and visitors to the University.

The delivery model is based on a community safety philosophy which encourages an interactive partnership between Campus Safety and members of the community to facilitate a team approach to safety and security. The Campus Safety Service strives to promote inclusivity, inspiration and excellence in partnership with students, faculty, staff and visitors.

Your opportunity:

As a Campus Safety civilian member, working with a team of both sworn and civilian professionals and under the general direction of the Assistant Director, you will build the University of Toronto St. George Campus capacity to identify and support students, staff and faculty that may be or are deemed to be in crisis or at risk.

As a key Campus Safety representative, you will be responsible for responding to Mental Health related Calls for Service with Special Constables, Case Consultation, Educational Outreach to Campus Safety personnel, Students, Staff and Faculty and collaborating with community partners including the Office of Safety & High Risk, Community Safety Office, Health and Wellness, Human Resources and the Sexual Violence Prevention and Support Centre.

Responding to calls for service, many of these incidents will be highly complicated that involve academic difficulties, mental health concerns, substance abuse, issues of trauma, including sexual violence, family problems, and involvement with Student Codes of Conduct, and in some cases the criminal justice system.

Some key responsibilities of your role will involve initial case coordination and management in situations of crisis, critical incidents and the participation in debriefing incidents with the Special Constables.

While most of your time involving education and prevention work takes place during normal working hours, you may be required to be part of an on-call roster that responds, along with other University response staff, to emergencies, and crises that occur in the evenings, on weekends and during holidays.Some events and training sessions may take place outside of regular working hours.

Your responsibilities will include:

• Responding to crisis situations using a wide range of interpersonal and persuasive skills
• Screening and making referrals to appropriate resources and services
• Documenting much confidential and sensitive information regarding complex case files for distressed students
• Providing initial clinical support and/or counselling to distressed students in crisis and making referrals to appropriate resources
• Liaising with the health care team to facilitate appropriate internal resources referrals for students in crisis
• Fostering positive relationships with campus resources and community health services providers
• Handling sensitive and/or confidential information

Essential Qualifications:

• Master's Degree or acceptable combination of equivalent experience.
• Minimum five years of related experience in crisis management, mental health and illness, behavioural issues, including dealing with anger management and conflict resolution.
• Demonstrated experience working with students in a university or educational environment with an emphasis on case management, program development and adult education.
• Ability to communicate effectively with various levels of staff and senior academic administrators about issues facing students in crisis
• Ability to work independently and collaboratively with professional staff across the University, in order to set up a network of aid and response for students in crisis and/or experiencing difficulties
• Demonstrated ability to relate to students, staff and faculty in ways that build confidence and trust
• Ability to work in high stress situations
• Must be able to recognize the limits of one's own scope of practice and have an excellent understanding of professional boundaries, as well ashave a sound understanding of the Mental Health Act and PHIPA.
• Ability to work in a highly diverse community with students from varied backgrounds presenting a range of difficulties and personal issues

To be successful in this role you will be:

• Approachable
• Communicator
• Discerning
• Problem solver
• Self-directed
• Tactful

Please Note:  This is an 18-month term position

Closing Date: 05/11/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time, Monday to Friday, 12 pm to 8 pm
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $95,627. with an annual step progression to a maximum of $122,290. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Campus Safety

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.