Financial Aid and Awards Assistant

Date Posted: 07/09/2025
Req ID: 44139
Faculty/Division: UofT Scarborough
Department: UTSC:Ofc of the Registrar
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00046426

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.  

Your opportunity:

Working under the direction of the Supervisor, Financial Aid and Manager, Scholarships and Awards to provide detailed information regarding financial aid issues to students at the University of Toronto Scarborough. You will support students as well as the Financial Aid and Awards staff by administering and processing extensions, refunds and supporting documents for OSAP and institutional funding programs, confirming enrolment for various OSAP programs, preparing award letters and being a key first point of contact for student questions relating to financial aid and awards inquiries.

Your responsibilities will include:

• Providing detailed information regarding financial aid issues
• Informing applicants and current students of available financial aid workshops
• Providing detailed information on fee deferral procedures and deadlines
• Maintaining a cache of financial aid information
• Providing detailed information regarding financial awards
• Informing applicants and current students of available financial awards workshops
• Keeping well-informed on University programs, policies and procedures
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years related experience providing detailed information to students on financial aid and awards.
• Strong computer skills in word processing, Excel spreadsheets, database maintenance, internet, email, and PowerPoint presentations.
• Demonstrated understanding of OSAP system.
• Demonstrated familiarity with student information system (e.g., ROSI/ACORN).
• Excellent verbal and written communication, interpersonal and organizational skills.
• Strong customer service experience.
• High level of attention to detail and strong problem-solving skills.
• Ability to work independently as well as in a team-centered environment.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Experience working in a post-secondary financial aid/awards or similar environment.

To be successful in this role you will be:

• Accountable
• Articulate
• Efficient
• Meticulous
• Problem solver
• Team player

Notes:

• This a TERM position until September 2027
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline

Closing Date: 07/20/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Registrarial Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.