Health & Wellness Centre Assistant

Date Posted: 07/04/2025
Req ID: 44022
Faculty/Division: UofT Scarborough
Department: UTSC:Health & Wellness Centre
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00026475

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

The Health & Wellness Centre provides health promotion, primary care and counselling services in an interprofessional shared care model. The team delivers student-focused care and support that is compassionate, culturally responsive and evidence-based and supports students in achieving their goals and potential by inspiring hope, promoting healthy choices and supporting the healing process. The team strives to enhance services to students through collaborative partnerships across campus and in the community. Our goal is wellness for EVERY student and our vision is Transformative Inclusive Care. Thriving Community. We are guided by our values including compassion, empowerment, empathy, support, and inclusion.

Under general supervision of the Assistant Director, Health & Wellness Centre, this position provides highly effective front line customer service support to students and assistance to Health & Wellness Centre staff. Key responsibilities include: reception duties; answering general telephone calls and inquiries; scheduling appointments; assistance with management of medical charts in the EHR (Electronic Health Record); responding to requests for information; coordinating the flow of information through voicemail recordings and hours of operations notifications; entering daily data and submitting patient billings to OHIP and other health insurance providers; entering data to core database; monitoring mail; and preparing and faxing referrals to specialist's offices.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Creating and updating records
• Scheduling appointments
• Confirming appointments 
• Handling sensitive and/or confidential information
• Providing proactive support to individuals in distress and making referrals to specific university services
• Submitting billing records for processing

Essential Qualifications:

• College Certificate in medical office administration or equivalent or acceptable combination of equivalent experience.
• Minimum two years of medical office administration in a medical group practice setting. Experience with OHIP and insurance billing practices. Working knowledge of medical office terminology.
• Demonstrated ability to create an inviting and welcoming environment for clients.
• Strong customer services skills and proven ability to perform calmly and competently during emergency situations.
• Knowledge of PHIPA and ability to maintain strict confidentiality.
• Strong written and verbal communication skills.
• Must be accurate and attentive to detail.
• Ability to exercise good judgment, tact, initiative and problem solving skills.
• Strong interpersonal skills and ability to work in a fast paced environment.
• Ability to work independently and as a team member in a multifaceted environment with frequent interruptions.
• Proficient in Microsoft Word and Excel and ability to incorporate new and emerging office information technology.
• Proficient in using Electronic Health Record system (EHR).
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• First Aid/CPR Certificate.
• Familiarity with student services and student life in a post-secondary setting.

To be successful in this role you will be:

• Approachable
• Courteous
• Efficient
• Organized
• Possess a positive attitude
• Team player

NOTE:

• This is a TERM position ending in July 2026.
• Hours of Work: 3-5 days/week from 8:45 AM to 5:00 PM, 1-2 days/week from 11:45 AM to 8:00 PM.
• A full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 07/15/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.