Housing Assistant

Date Posted: 05/08/2025
Req ID: 42863
Faculty/Division: Operations and Real Estate Partnerships
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)
Position Number: 00034538

Description:

About us:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.

Your opportunity:

Under the direction of the Housing Administrator, the Housing Assistant is responsible for assisting the Administrator in maintaining a positive quality of student life in the Charles Street Student Family Residence. The primary responsibilities are to provide front-line customer service and to facilitate an open and easy flow of communication between all staff and contractors working at the residence. Other responsibilities include: entering, completing and monitoring electronic work order submissions, coordinating appliance deliveries; booking elevators and meeting rooms; issuing laundry cards; storage and bicycle lockers; parking spaces for tenants and external parkers; reviewing contractor work schedules; closes tenant files; drafts various tenant letters; the collection and recording of rental payments, residence database maintenance; handling work orders; key control; mail distribution; answering routine residence queries and ordering office supplies.

The Housing Assistant communicates with various departments and service providers on campus, such as Admissions & Eligibility, Campus Safety, Facilities & Services and Spaces & Experiences. The Assistant is responsible for appraising the Housing Administrator, Manager,Admissions & Housing Services and/or Director of any residence issues that may become a problem, as well as deals with day-to-day issues as part of the overall function of the position. The Assistant acts as Housing Administrator in their absence.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Checking residence database to confirm resident identification
• Applying established standards to control the distribution of access to designated University spaces
• Performing routine building checks
• Liaising with facilities or caretaking staff to facilitate resolution of building issues
• Ordering supplies within established limits

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• Minimum two years administrative experience in a customer servicerole, preferably in a residence environment. Experience in a customer service role is necessary.
• Must be proficient in MS Word and Excel.
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be tactful, professional and objective in dealing with residents.
• Good judgment, discretion and a pleasant and helpful attitude are essential.
• Must be organized with strong ability to multitask
• Must possess the ability to work independently as well as in a team setting.
• Must display a willingness to take initiative in solving routine problems.

Assets (Nonessential):

• Working knowledge of StarRez would be a strong asset.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Team player

Closing Date: 05/20/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Ancillary Operations 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Facilities/Ancilliary Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.