IT Project Manager & Audio Visual Lead

Date Posted: 10/17/2024
Req ID: 40212
Faculty/Division: Faculty of Information
Department: Faculty of Information
Campus: St. George (Downtown Toronto)
Position Number: 00056966

Description:

About us:

The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community.

The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines. At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people, and the relationships among them.

A top-tier school, the Faculty of Information is consistently ranked in the top five Library and Information Management graduate programs by the QS World University rankings. The QS rankings include both Master’s and PhD level programs. More background about the Faculty can be found on its website (ischool.utoronto.ca).


Your opportunity:

In this role, you will join the Faculty of Information at the University of Toronto, where innovation, technology, and human-centered perspectives drive our research and educational excellence. As a key member of our IT team, you will work within a dynamic, collaborative environment focused on delivering high-impact technology solutions across the faculty. Reporting to the Director of Technology Services, you will divide your time between leading IT projects and overseeing audio-visualneeds, contributing to the strategic and operational success of the faculty's IT systems. This is a unique opportunity to shape the future of technology services that support teaching, research, and administration.

Your responsibilities will include:

• Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology
• Developing and updating architectural framework for highly complex and confidential university-wide IT systems
• Advising on the creation of efficiencies for business processes and productivity
• Leading and planning IT projects
• Developing charter, scope, resources and schedule for project(s)
• Costing shop level projects

Essential Qualifications:

• Bachelor's Degree in Business Information Science or Computer Science, or acceptable combination of equivalent education and experience. Technical accreditation specific to IT project management, and process improvement is considered an asset.
• Minimum five years of direct experience in overseeing and analyzing complex IT initiatives, including all aspects of requirements analysis, environmental analysis, process streamlining, providing recommendations, and implementing new or updated systems.
• Experience leading and planning IT projects; Experience with change management concepts and practical application.
• Experience developing business solutions, coordinating stakeholders and project teams including developing charter scope, resources and schedule of projects.
• Demonstrated related experience with data analysis and data modeling, requirements gathering, documentation techniques (contextual inquiries, surveys, use cases, scenarios, user stories, process diagrams etc.) and writing technical specifications.
• Experience costing shop level projects.
• Demonstrated experience reviewing design specifications, and coordinating feedback from stakeholders, partners and consultants.
• Demonstrated experience in training users and creating documentation for new and existing solutions.
• In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience.
• Demonstrated experience supporting existing IP video conferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies.
• Proficiency with industry-standard AV technologies, including videoconferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols).
• Advanced proficiency with MS Visio and MS Office 365, including MS Teams, SharePoint, Forms.
• Excellent meeting facilitation skills with the ability to work effectively with a wide range of faculty, staff and students to gather requirements, track action items, and problem-solve issues.
• Tactful, and discrete, with the ability to maintain confidentiality and sound judgment.
• Strong organizational and time management skills with the ability to work well under pressure and meet competing priorities and deadlines.
• Ability to solve complex technical and logistical problems and the ability to communicate effectively with non-technical users.
• Superior communication and interpersonal skills.
• Ability to analyze and synthesize information from multiple sources and provide recommendations.
• Demonstrate a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Familiarity with Lean process design
• Previous experience working in an Agile development project and SOA methodology
• Experience with any web application languages, web server technologies and database applications would be considered an asset

To be successful in this role you will be:

• Communicator
• Problem solver
• Self-directed
• Team player

Closing Date: 12/06/2024, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Information Technology (IT)
Note: This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.