Instructional Support Administrator

Date Posted: 05/29/2025
Req ID: 42901
Faculty/Division: Faculty of Arts & Science
Department: Dept of Psychology
Campus: St. George (Downtown Toronto)
Position Numbers: 00057397 & 57999

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Established in 1927, the Department of Psychology has for over a century been a top choice for those pursuing a career in psychological research. The combined expertise of our faculty spans all major areas of psychology and reflects a wide range of approaches to the study of mind, brain, and behaviour. Our department consists of a diverse and internationally recognized faculty, first-rate laboratory facilities, and a tradition of cutting-edge, collaborative research in an inspiring intellectual atmosphere. We take pride in prevailing as an important department in today’s competitive psychology research and education fields.

Your opportunity:

Under the general direction of the Director, Administration and Finance and under the supervision of the Undergraduate Program Manager, the Undergraduate Instructional Support Administrator works collaboratively with the Undergraduate team to provide administrative support for students and faculty in the Department of Psychology's Undergraduate courses and programs. We are currently recruiting for two positions, #57397 and #57999.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Providing Quercus support and troubleshooting issues
• Coordinating and administering course, exam, and ATS submissions/information on CIS
• Coordinating missed term work and tests by liaising with students and instructors and collecting sensitive documentation
• Tracking student absences
• Coordinating the scheduling of make-up tests and test reviews
• Coordinating and disseminating final exam information
• Maintaining course information on student information systems
• Coordinating the recruitment and training of assistant invigilators
• Coordinating test and exam printing
• Scanning test and exam scantron sheets
• Organizing delivered and graded ATS, deferred tests/exams, and final exams
• Updating and maintaining records

Essential Qualifications:

• Advanced College Diploma (3 years) or an acceptable equivalent combination of education and recent and relevant experience.
• Minimum two (2) years of related experience providing administrative support for an academic program in a post-secondary environment.
• Experience providing support to University faculty, TAs, and staff in the coordination of undergraduate courses, including non-exhaustively coordinating the scheduling of make-up tests and test reviews, maintaining course information on the course information system, supporting year-end course evaluations.
• Demonstrated experience proofreading and formatting lecture notes, lecture slides, tests and exams.
• Experience working with and providing information to undergraduate students.
• Demonstrated experience applying academic policies and processes.
• Demonstrated ability to organize and plan meetings and events including scheduling and proctoring make-up assessments.
• Advanced proficiency with a wide variety of software tools such as, Microsoft Office (including Excel, Word, Outlook and Access), OneDrive, and SharePoint.
• Advanced proficiency with QUERCUS, ROSI, CIS, the LMS portal and Crowdmark.
• Excellent verbal and written communication and interpersonal skills to effectively handle stakeholder interactions and support tasks such as student accommodation requests, proofreading course material, and assisting in the development of new syllabi and TA forms.
• Excellent time management, prioritization and organizational skills, and the ability to work effectively within a team.
• Strong customer service focus to appropriately support students, faculty, and other stakeholders.
• Demonstrated awareness and application of equity, diversity, and inclusion principles as they pertain to students.

To be successful in this role you will be:

• Accountable
• Approachable
• Communicator
• Multi-tasker
• Organized
• Team player

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 06/13/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Note: This posting is for two (2) full-time, continuing positions (#57397 and #57999).

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.