Manager, Finance, Administration & Operations

Date Posted: 05/30/2025
Req ID: 43171
Faculty/Division: Operations and Real Estate Partnerships
Department: Food Services
Campus: St. George (Downtown Toronto)

Description:

Food Services and Campus Events is a self-funded department which provides residential dining, retail, catering and event services to the downtown campus of Canada’s largest university. The model comprises a large self-operated food and beverage core operation with a number of smaller outsourced satellites (primary retail/franchise) and a Campus Events group that supports over 20,000 on campus events annually.

Reporting directly to the Director, Finance, Administration and Systems for Spaces & Experiences and working closely  with the Executive Director, Food Services and Campus Events, the Manager of Finance, Administration & Operations plays a key role in supporting the Executive Director and the extended Management team in delivering quality products and services at a competitive value while achieving business plan targets that are closely connected to the longer- term stability and renewal of the department’s resources. The Manager is responsible for establishing and maintaining financial management tools and practices to support the business needs of the department, including monthly statements, quarterly forecasts and the annual budget. Day-to-day activities include revenue reconciliation and modelling, oversight of all Food Services and Campus Events financial controls, as well as the integration of best-practices specific to the department needs. The Manager is expected to develop deep understanding of the business activities supported and provide the required analysis and advice to support their financial success.  When required, actively participate in divisional or institutional process improvements through financial analysis, reporting and operational process reviews specific to Food Services and Campus Events.

The Manager provides reports on financial metrics and control practices within the department, and proposes ideas that would lead to key decisions, such as cost-savings, revenue generation, operational efficiencies, etc., and progresses the financial integrity and business practices of Food Services and Campus Events. In addition to the various financial responsibilities, the Manager provides support and advice for a number of administrative tasks/projects/services including the implementation of enterprise technology solutions, the oversight of the relationship with Tcard/Tbucks operations and special departmental projects. The Manager takes an active role in supporting the financial literacy of the Operations Managers and Directors in the department, through coaching and training, development of reporting tools, and ensuring alignment with overall financial practices/policies/procedures required institutionally.

The Manager builds effective relationships with both departmental leaders and key campus partners (e.g.; Student Residence/Life Services, Financial Services, and Procurement Services and the broader Spaces & Experiences group). The Manager communicates with colleagues within Food Services and Campus Events who range in skill, experience, and have various levels of accountability associated with departmental financial management and business planning. The Manager provides financial and administrative expertise, advice, and support to the Food Services and Campus Events leadership team and appreciates the overall role of Food Services and Campus Events in contributing to the student experience and campus community at the University of Toronto St. George Campus.

The Manager of Finance, Administration & Operations takes a leadership role in developing and implementing short and long-term strategic financial plans, provides financial guidance to senior management, and is responsible for the day-to-day financial & administration of the department. The incumbent develops plans, presents quarterly and annual business reports, streamlines business processes, and other initiatives to improve the operational and administrative effectiveness of the department, increase revenue, and enhance service delivery.

Qualifications

Education:

• University degree in Business Administration, Commerce or Accounting, and completion of a recognized professional accounting designation or equivalent experience/education.
• Project Management certification an asset.

Experience:

• A minimum of 5 years of related working experience ideally in a similar role and environment.
• Experience leading and managing people preferably in a unionized environment.
• Good knowledge of the University.
• Strong understanding of food service management and accounting principles.
• Experience with forecasting and developing operational budgets, project planning and project management.
• Experience and aptitude developing financial models and supporting business decision-making.

Skills:

• Proven organizational, interpersonal, administrative, and managerial skills.
• Proven project management skills.
• The ability to develop, interpret and apply policies and procedures.
• Strong analytical skills including financial and operational analysis.
• Excellent aptitude and familiarity with budget spreadsheets including annual forecasts and multi-year projections.
• Excellent written and oral communication skills

Other:

• Must be accessible to the senior management to attend to emergencies outside normal office hours.
• The ability to make complex decisions under pressure.
• The ability to deal tactfully with sensitive and confidential issues.
• Ability to interact effectively with individuals at all levels of the University as well as externally. 
• Willingness to work irregular hours to accommodate operational requirements and activities as necessary.
• Awareness of and commitment to principles of health & safety and risk management.
• Dedication to promotion of diversity and inclusion in both the working and living environment.

Closing Date: 06/15/2025, 11:59PM ET
Employee Group: Salaried
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $91,937 - $107,259 -- Broadband Salary Range: $91,937 - $153,227
Job Category: Administrative / Managerial