Manager, Operations and Shared Services

Date Posted: 01/17/2025
Req ID: 41348
Faculty/Division: University of Toronto Co-op
Department: University of Toronto Co-op

Description:

The University of Toronto has committed to an expansion of experiential learning opportunities for students, to enhance both the student learning experience and the University’s ability to support broader community and societal needs. Each of U of T’s three campuses are directing significant resources and energy into expanding experiential learning, particularly work integrated learning (WIL) programming such as co-op and internships. Our goal is to ensure our graduates remain amongst the most employable in the world.

To create a seamless recruiting experience for employers, and expand the depth and breadth of work term opportunities available to co-op students at U of T, five Co-op Programs across all three campuses have formed a unique collaborative partnership called U of T Co-op. Together, they are a community of Co-op Programs all working together to facilitate co-op and internship opportunities for more than 3,500 students from over 100 academic programs annually. These programs allow students to apply their academic learning in a real-world context, build valuable professional networks and skills, and explore career options.

Our community of Co-op Programs under U of T Co-op include:

• Faculty of Applied Science & Engineering’s Professional Experience Year (PEY) Co-op at the St. George campus
• Faculty of Art & Science’s Arts & Science Internship Program (ASIP) at the St. George campus
• Arts & Science Co-op Program at the Scarborough campus
• Management Co-op at the Scarborough campus
• UTM Coop Internship Program at the Mississauga campus.

The U of T Co-op Hub team is a centralized group that supports all Co-op Programs included in the partnership. With a tri-campus mandate, the team travels occasionally to the three campuses, working collaboratively with internal partners across the University. The department is administratively housed at the Scarborough campus, however, supports all co-op programs equally as part of the tri-campus mandate.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your Opportunity:

Under the direction of the Director, University of Toronto Co-op, the Manager provides strategic leadership for all shared processes and services supporting the U of T Co-op community. This includes managing the Operations Hub, a vital centralized team that facilitates the seamless execution of all shared co-op recruitment processes and shared services and delivering exceptional customer service to students and employers. The role involves close collaboration with the U of T Co-op Hub team colleagues and leadership from each Co-op program to assess needs, synthesize diverse perspectives, and implement beneficial solutions. The Manager focuses on continuous improvement, balancing excellence in customer service with internal efficiency and productivity.

Qualifcations Required:

Education:

• A University degree in a relevant discipline and/or acceptable equivalent combination of education and experience.
• Graduate degree in business, human resource management, student affairs, or adult education are considered an asset.

Experience:

•  A minimum of 6 years of progressively more senior roles including experience as a leader and manager in an environment delivering excellence in stakeholder services. The ideal candidate will have experience meeting the needs of students, employers, and industry partners in a post-secondary environment.
• Solid understanding of co-operative education.
• The ability to lead and manage in a complex and collaborative educational setting.
• Strong demonstrated experience with business process improvement methodologies.
• Demonstrated experience and expertise in designing, implementing and leading staff through change.
• Excellent judgement, solid financial administration and budgeting experience, and the ability to build relationships are highly desirable. Experience managing staff in a unionized environment.
• Experience managing staff with a strong understanding of collective agreement administration and managing in a unionized environment.

Skills:

• Strong ability to think analytically and strategically in a highly collaborative working environment.
• Strong organizational and problem-solving skills, follow-through, management of multiple projects and attention to detail.
• The ability to articulate a vision and formulate plans to achieve an integrated service model.
• Excellent interpersonal skills.
• Exceptional collaboration and team participation with commitment to the promotion of an inclusive and innovative work environment.
• Conflict resolution, synthesizing diverse perspectives and input and ability to build consensus.
• Group planning and facilitation, and shared decision-making processes.
• Advanced technology skills and strong aptitude to learn new technologies. Advanced computers skills essential: Microsoft Office applications (including Excel), Visio, project management software, and productivity applications and tools.
• Strong data management skills to support decision analysis, program assessment, evaluation of service delivery and reporting of results.
• Experience building and/or scaling up complex programs that required working with multiple constituent groups.
• Excellent management and leadership skills, ability to mentor, and the ability to effectively lead and manage change.
• Aptitude and familiarity with budget accountability, including forecasts and multi-year budget projections.
• Project management skills.
• Superior oral and written communications skills including sound presentation, public speaking, and facilitation skills.
• Experience with CRM or lead management platforms is a strong asset.

Notes:

• A copy of the full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline,

Closing Date: 01/28/2025,11:59PM ET
Employee Group: Salaried 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $91,937 - $107,259 -- Broadband Salary Range: $91,937 - $153,227
Job Category: Administrative / Managerial