Medical Administrator

Date Posted: 07/04/2025
Req ID: 44045
Faculty/Division: Vice-Provost, Students
Department: Health and Wellness
Campus: St. George (Downtown Toronto)
Position Number: 00039891

Description:

About us:

Student Life connects life to learning. We believe that every student should have the opportunity to actively participate in university life and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support, and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Health & Wellness offers University of Toronto students a wide range of medical and mental health services to help support them in achieving their personal and academic best.

Your opportunity:

Under the direction of the Assistant Director, Administrative & Clinic Operations, the Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations.

Your responsibilities will include:

• Probing for information to establish needs
• Providing detailed information on clinic procedures and protocols
• Scheduling appointments
• Updating and maintaining patient charts
• Handling fees or fines and issuing receipts on a limited basis

Essential Qualifications:

• Two-year College Diploma in medical administration or an equivalent combination of education and experience
• Minimum two years related experience working in a medical clinic, preferably in a multi-doctor and multi-disciplinary office
• Knowledge of medical terminology required
• Experience with medical booking/billing software required, Accuro Electronic Medical System preferred
• Ability to navigate through Microsoft Office programs (Word, Excel, Outlook) and keyboard skills with an accuracy of at least 40 w.p.m.
• Ability to manage a multi-line telephone system; telephone etiquette
• Strong interpersonal, communication, and organizational skills
• Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
• Strong customer service orientation
• Strict respect for confidentiality is essential. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA)
• Ability to problem solve under stressful circumstances and in a limited time frame
• Ability to work calmly and accurately under frequently demanding periods of pressure in a front-line setting
• Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crises calmly and professionally.

Assets (Nonessential):

• Experience in a mental health clinic

To be successful in this role, you will be:

• Approachable
• Courteous
• Efficient
• Multi-tasker
• Tactful

Note: This is a term position for approximately 21 months until March 31, 2027

Closing Date: 07/17/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Part-time (80% FTE).  Monday - Friday. Flexible hours required, including availability for working daytime and evening hours. 
Pro-Rated Pay Scale Group & Hiring Zone: USW Pay Band 06 -- $45,384 with an annual step progression to a maximum of $58,038. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  
 
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.