Outreach Coordinator

Date Posted: 07/25/2025
Req ID: 44501
Faculty/Division: VP & Provost
Department: Transitional Year Program
Campus: St. George (Downtown Toronto)
Position Number: 00056475

Description:

About Us 

Established in 1970, the Transitional Year Programme (TYP) at the St. George campus of University of Toronto is a full-time, eight-month access-to-university program for mature students who do not have the formal qualifications for university direct admission.  It welcomes mature learners who did not have an opportunity to complete high school or earn high school credits for various reasons such as financial problems, family difficulties or other circumstances beyond their control. 

TYP’s programming includes access to academic tutors, counselling and funding options, and space to work and socialize with other students in the program. The program gives students full access to the University’s services and support, such as libraries, athletic facilities and the Health & Wellness Centre - and all the resources available to a full-time or part-time University of Toronto student. 

Purpose

The Outreach Coordinator to the Transitional Year Programme (TYP), will support the implementation of the TYP outreach strategies to establish partnerships with community programs and organization, adult schools in the GTA. As well as promote, present and support in the admission and student orientation processes. Liaise with contacts providing detailed information regarding admission requirements to prospective students and applicants. 

Reporting to the Assistant director and working closely with the Associate registrar and the TYP admin team, the Outreach coordinator provides coordination support to assist TYP in achieving its recruitment and enrollment goals and objectives.  Provide proactive, customer-focused, high-quality service to a diverse population of in-person visitors to the office or phone enquiries. Assist with planning and executing on-campus recruitment events such as open houses, campus tours and outreach programming, including, but not limited to, coordinating logistics for events, including room bookings, materials preparation, catering, and signage. Working closely and collaboratively with the TYP Admin Team, the Coordinator will support the communications portfolio nurturing relationships with faculty members, campus services, and community organizations highlighting the achievements of TYP, while also elevating the broader impact of our work on equity and access for mature learners of diverse communities in the GTA.

The Outreach Coordinator is responsible for positively representing TYP to support the recruitment of qualified students. Provide detailed information and will have a good understanding of the admission process and program requirements. The ability to interpret and explain admission guidelines and procedures and adhere to university policies and practices is crucial. The coordinator will support frontline activities, in-person and via phone.  Assessing the needs of prospective students, families, school counsellors and others, will refer to appropriate staff, departments or divisions as needed.

Your responsibilities will include:

•    Support implementation of TYP outreach strategies
•    Disseminating program materials to prospective students and applicants
•    Acting as the first point of contact for general enquiries
•    Providing detailed information regarding admission requirements to prospective students and applicants
•    Promoting programs at recruitment events and open houses
•    Liaising with prospective students to provide detailed registration information. 
•    Advising potential applicants, students, parents, and/or guidance counsellors on admissions criteria and processes by probing and providing a range of options and possible consequences
•    Determining logistical details and activities for events and/or programming. 
•    Liaising with contacts to facilitate and initiate outreach opportunities. 

Essential Qualifications: 

•    Bachelor’s degree 
•    Minimum two years' experience customer service environment, community outreach, direct student recruitment and/or admissions services environment
•    Writing routine documents and correspondence
•    Keeping well-informed on university programs, policies and procedures
•    Maintaining information on digital platforms
•    Experience with ROSI is an asset

To be successful in this role you will be: 

•    Adaptable
•    Diplomatic
•    Organized
•    Possess a positive attitude
•    Resourceful
•    Team player

Closing Date: 08/07/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.