Program Administrator, Student Development & Career Programming (SDCP)

Date Posted: 03/21/2025
Req ID: 42242
Faculty/Division: Faculty of Applied Science & Engineering
Department: Professional Experience Year
Campus: St. George (Downtown Toronto)
Position Number: 00045216

Description:

About Us:

The Engineering Career Centre (ECC) connects University of Toronto students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning. In addition to hosting a wide range of professional development workshops, events and services throughout the year, the ECC team runs the Professional Experience Year (PEY) Co-op program, a work-integrated learning program to connect engineering students with a wide range of industry opportunities. As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide a comfortable transition from academic to professional life.

Your Opportunity:

The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. The leadership team believes in recognizing and valuing our employees’ contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Under the general direction of the Director, Student Development & Career Programming, the ProgramAdministrator will work closely with the student development team to provide program administration and planning support for the development and delivery of curricular and co-curricular programming and logistics, including the registration and enrollmentprocess. The Program Administrator will also liaise with various stakeholders to ensure consistent administrative procedures are followed. This is a highly collaborative work environment dedicated to the success of our students. As a first point of contact for our current and prospective students and stakeholders, the Program Administrator plays a critical role in creating a positive, welcoming, and professional experience, while ensuring fast, efficient, and accurate customer service. The incumbent willbe strongly committed to student success and equity, diversity, and inclusion.

Your responsibilities will include:
 

• Acting as the first point of contact for PEY Co-op program-related enquiries from students,staff and faculty.
• Providing detailed information on program and/or course eligibility requirements, procedures,policies and deadlines.
• Processing student registrations using ROSI, CSM (Symplicity), and Quercus.
• Analyzing administrative processes and procedures and recommending changes for improvement.
• Liaising with contacts to ensure consistent administration procedures are followed.
• Resolving issues within the scope of the role and escalating problems as required.
• Documenting and maintaining standard operating procedure
• Maintaining information on digital platforms (such as Quercus and CSM) and/or printed materials

Essential Qualifications:
 

• Bachelor's Degree in Business or acceptable combination of equivalent experience
• Minimum three years of recent and related experience with career development programming, course coordination or office administration, including providing support in preparing program material and maintaining program/student information, preferably in a career development context
• Experience working with learning management systems, such as Quercus (Canvas), CSM (Symplicity) or Orbis
• Experience maintaining student record databases, e.g. Orbis, CSM (Symplicity), and ROSI
• Experience working in a high-volume, fast-paced work environment with tight deadlines
• Demonstrated knowledge and understanding of best practices in career development and/orwork-integrated learning theory
• Superior organizational and time management skills with the ability to effectively balance time sensitive independent and team-based projects
• Ability to quickly pivot to changing priorities
• Strong problem-solving skills with the ability to independently troubleshoot issues within the parameters of policies, standard operating procedures and past practices
• Strong written and verbal communications skills
• Customer-service focused and dedicated to meeting the expectations and requirements of internal and external stakeholders
• Strong proficiency with Microsoft Office Suites, with advanced proficiency in Excel
• Self-motivated learner with demonstrated commitment to professional growth and development
• Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):
 

• Knowledge of labour market trends, workplace standards and rights, and recruiting practices
• Experience developing and delivering synchronous and/or asynchronous online and in-person career development programming
• Certificate in projectmanagement\

To be successful in this role you will be:
 

• Communicator
• Organized
• Proactive
• Problem solver
• Self-directed
• Team player

Closing Date: 03/31/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Mikha Amparo

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.