Program Assistant

Date Posted: 10/30/2024
Req ID:40451
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

About us:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:
At Rotman Executive Programs, Canada’s leading executiveeducation provider for open-enrolment programs, we enable leaders to develop the capacity to transform themselves, their organizations and their communities by offering specialized business education programs for individual and organizations which address today’s business challenges and opportunities.

Our programs for individuals cover all areas of executive training, including leadership, management, strategic human resources, governance and finance, for public, private and non-profit sectors. We also work directly with organizations and their executives around the globe to address their unique challenges and opportunities by designing customized programs focusing on helping organizations and their leaders achieve better business results.

As the Program Assistant, you will be responsible for providing program, operational and administrative support to Executive Programs while practicing professionalism and sound judgment and maintaining high service standards.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Booking rooms and arranging appropriate accommodations
• Booking audio-visual and/or computer equipment
• Arranging catering
• Verifying the accuracy and completeness of signage
• Liaising with contacts to ensure consistent administration procedures are followed
• Providing training to casual staff

Essential Qualifications:

• College Certificate or equivalent or acceptable combination of equivalent experience.
• Minimum two years experiencein an administrative position, preferably in an educational environment.
• Intermediate knowledge of Microsoft Office Word, Excel including pivot tables, PowerPoint, Adobe Reader and Writer
• Excellent interpersonal and organizational skills;
• Ability to interact with people in a tactful, professional and diplomatic way.
• Good planning skills and problem-solving skills are essential to succeed in this position.
• Excellent attention to detail, particularly in supporting the logistical and administrative needs for events and programming.
• Excellent organizational skills; ability to manage conflicting priorities and deadlines.
• Excellent oral and written communication skills.
• Knowledge of virtual meeting and event platforms (e.g. MS Teams Meeting, Zoom).

To be successful in this role you will be:

• Approachable
• Communicator
• Multi-tasker
• Organized
• Perceptive
• Problem solver
• Team player

This is a 1 year term opportunity

Closing Date: 11/07/2024,11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 04 -- $49,424. with an annual step progression to a maximum of $63,207. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial