Program Concierge

Date Posted: 07/17/2026
Req ID: 49474
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00059230
Existing Vacancy: Yes

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise, Here’s where it changes, to our students,our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

Reporting to the Director, Client Services, the Program Concierge is a critical member of the Executive Programs team at the Rotman School of Management. Executive Programs offers a diverse range of education programs for individuals and groups in Toronto, nationally and internationally. Both standard and customized programs are offered throughout the year. The Program Concierge is responsible for providing each Executive Programs participant with an outstanding, personalized customer service experience.

Working under the direction of the Director, Client Services the responsibilities of the Executive Program Concierge include providing program information and logistics to incoming participants, answering questions and ensuring they feel supported and taken care of from the time they are admitted to the program, in the period while they are planning their time with us, and throughout their attendance in the program. The Program Concierge acts as the primary point of contact for each participant and goes above and beyond to ensure they receive extraordinary support and service. The Program Concierge must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.


Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Analyzing client needs and making recommendations on event logistics and options
• Determining logistical details and activities for events and/or programming
• Coordinating scheduled activities for functions
• Checking that room set-up meets approved specifications
• Resolving issues that may occur during events and escalating problems as required
• Scheduling travel plans and requesting appropriate accommodations.
• Liaising with internal and external service stakeholders

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of superior customer service experience required, preferably with an executive audience
• Demonstrated experience drafting clear, professionally written communication for clients, participants, or senior stakeholders.
• Experience developing or improving processes, workflows, or resources, including through the use of digital tools and technologies is a benefit
• Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
• Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
• Ability to cope with pressures and deadlines
• Strongcommunication skills, both verbal and written
• Great interpersonal skills with an ability to build effective relationships with stakeholders
• Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
• Ability to assume responsibility and work on own initiative, and also collaborate with others
• This position will be required to work a variety of hours and shifts. Early morning, evening and/or weekend shifts might be required

To be successful in this role you will be:

• Approachable
• Communicator
• Organized
• Problem solver
• Resilient
• Team player

This is a one (1) year term opportunity

Closing Date: 07/28/2026, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.