Program Coordinator

Date Posted: 12/06/2024
Req ID: 40963
Faculty/Division: UofT Scarborough
Department: UTSC:Intnl Acad Programs & Initiatives
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00057458

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Under the direct leadership of Vice-Dean, Recruiting, Enrolment and Student Success, the Office of International Academic Programs and Initiatives is responsible for advancing UTSC’s academic goals by designing and delivering academic programs and initiatives to international students. The mandate of the office is to provide cutting-edge programs and experiences to international students; to assist seamless transition for international students to degree studies at University of Toronto.

We offer a respectful team-oriented culture and value the dedication and innovation of all staff who contribute to our mission. As the Program coordinator, you will be joining a dedicated team of international education experts to provide services to international and domestic students for a smooth transaction to university life. In this engaging role you will work with stakeholders in or outside our organization to supervise the delivery of all our programs.


Your responsibilities will include:

• Overseeing the delivery of programs and/or workshops
• Implementing plans and process improvements for program and service activities
• Advising students on co-curricular, academic and personal matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
• Advocating on behalf of students with internal and external contacts/agencies
• Developing content for marketing and/or promotional materials and promoting events and programs to students
• Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities and making recommendations for programming enhancements
• Generating reports and maintaining information on digital platforms
• Directing the activities of casual staff

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of four (4) years of related experience coordinating an educational program in a post-secondary education environment
• Must be fluent Mandarin (both written and spoken)
• Must have experience working with diverse communities and have a high level of cross-cultural awareness, understanding and sensitivity of those facing systemic barriers
• Experience with analyzing and evaluating educational program service delivery and providing recommendations for improvement
• Ability to create a welcoming environment for students/potential students and provide excellent customer-service
• Advanced Proficiency in MS Office suite (e.g. Word, Excel, PowerPoint)
• Excellent verbal and written communication skills, including the ability to effectively communicate complex procedures and guidelines
• Strong interpersonal skills and the ability to demonstrate sound judgment and tact under pressure when handling complex and sensitive matters
• Must possess the ability to relate to students in a manner which builds trust and confidence
• Have a high degree of organizational, planning and coordination skills, as well as attention to detail
• Ability to be flexible in adjusting to changing circumstances in order to manage multiple and concurrent deadlines, initiatives and scheduling
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• Supervisory experience

To be successful in this role you will be:

• Approachable
• Organized
• Problem solver
• Resourceful
• Self-directed
• Team player

Note: 

• A full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 12/16/2024, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.