Residence Life Coordinator

Date Posted: 05/13/2025
Req ID: 42931
Faculty/Division: New College
Department: New College
Campus: St. George (Downtown Toronto)

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 5600 undergraduate students to excel intellectually and to engage in the wider community. New College supports two interdisciplinary undergraduate programs - Buddhist Mental Health and Psychology, and Critical Studies in Equity and Solidarity - and houses three departments (African Studies, Caribbean Studies and Women and Gender Studies). New College prioritizes personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement. The College offers a spirited and challenging environment for students to have the opportunity to broaden their experience, create life plans, and meet others from different fields. New College is a friendly, welcoming and informal community that places a high priority on student support services and encourages diversity. For more information on New College, see http://www.newcollege.utoronto.ca.

Your opportunity:

Reporting to the Manager, Residence Life (RLC), the Residence Life Coordinator oversees the development and delivery of residential education programs designed to support the psychosocial and socio-emotional developmental needs of students. The residential education program complements the academic mission of the College specifically focusing on programs and services that advance culturaltransition, student learning and success, health and wellness, and career planning and development.

The RLC’s responsibilities include: developing activities, services, and supports for residents; assisting with the selection, and training of student-staff; advising student leaders; supporting and facilitating referrals; routine and emergency on-call response and issue management; and assisting with formatting, proofreading, and composing routine printed materials, newsletters, letters, and documents. They also act as the primary liaison with the New College Residence Council (NCRC), providing administrative support to the Executive members and House Councils to promote an active residence community, and support their organizational structure.

The incumbent is required to live in a junior one-bedroom apartment in Wetmore Hall. While most work is conducted during regular business hours, evening and weekend work is regularly required. The RLC participates in a rotating on-call schedule with the MRL, and the Coordinator, Residence Education Programs (CREP), and may be required to contact the necessary services to address emergencies arising from residence/residents during this period.

As a member of the Office of Residence and Student Life team, the Residence Life Coordinator will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

Your responsibilities will include:

• Implementing plans and process improvements for diverse and inclusive program and service activities
• Advising students on the interpretation of rules and regulations regarding the use of space and organizing events on campus
• Recruiting and training student learning support mentors
• Advising students on personal and academic issues by probing and providing a range of options and possible consequences
• Interpreting applicable guidelines and protocols to determine policy violations
• Analyzing and making recommendations for programming enhancements, and ensure that programming is Equity-Grounded
• Providing basic support and general referrals to individuals in distress
• Coaching residence student staff on handling personal and non-personal complaints

Essential Qualifications:

• Bachelor degree in leadership development, community development, cross-cultural communication, or adult education, or an acceptable equivalent combination of education and experience.
• Minimum of two (2) years of recent and related experience working in a university student residence and live-in residence setting.
• Experience in individual advising, conflict mediation, program development, and community standards enforcement in an undergraduate residence community.
• Experience with evaluation and research tools, and demonstrated ability to analyze and synthesize data.
• Experience managing a set of competing priorities and be prepared to deal with, or refer, emergencies in the residence and the personal crises of individual residents.
• Experience in facilitating collaborative partnerships and relationships with a variety of stakeholders (e.g. students, student leaders, staff, faculty, and administration) to foster an inclusive residence community.
• Demonstrated experience in coaching and mentoring of student leaders and staff.
• Ability to deal with diverse issues in a dynamic and changing student environment.
• Demonstrated intermediate skill with Microsoft Office (e.g. Word, Excel, Access) and desktop publishing.
• Demonstrated skill with StarRez or similar software.
• Familiarity with video/audio conferencing software (e.g. Zoom, Microsoft Teams).
• Excellent organizational and time-management skills, with the ability to adapt to new and changing priorities.
• Excellent oral and written communication, and public speaking skills.

Assets (Nonessential):

• Demonstrated understanding of a student-centred approach with sensitivity to principles of equity and inclusivity.

To be successful in thisrole you will be:

• Diplomatic
• Intuitive
• Multi-tasker
• Possess a positive attitude
• Resilient
• Team player

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
 

Closing Date: 05/25/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.