Senior Business Analyst

Date Posted: 02/20/2025
Req ID: 41735
Faculty/Division: UofT Scarborough
Department: UTSC:Info & Instructional Tech Services
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00043636

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Under general supervision of the Senior Manager, Business Transformation & Program Management and in collaboration with IITS unit managers, the position’s role is to plan, design, and assist in the development or procurement of IT systems, products, solutions, and services. The position will support business decision-making by analyzing existing technologies and suggesting improvements and changes where required by: assessing existing gaps in business processes and service delivery, proposing enhancements and/or alternative solutions, and liaising with technical staff and a wide group of constituents to develop, implement and maintain IT solutions. The position will be responsible for performing needs analysis, risk assessments and for defining and scoping project requirements.

The position will advise the Senior Manager, Business Transformation & Program Management on cost, feasibility, and impact of different technical solutions.

With in-depth knowledge of University IT resources and services, the position will also act as conduit of communication between IITS, IT units from other campuses and various constituents connecting clients with most appropriate IT units and/or cross functional teams to achieve desired results. The position will be responsible for providing orientation and training to end-users and technical staff for new and modified systems, coordinate the release of information related to new services and functionalities, and lead workshops, training sessions, and deliver presentations at professional conferences.

Your responsibilities will include:

• Providing advice and data to support the development of business cases and analytics for departmental initiatives

• Advising clients and technical subject matter experts on best practice for documenting business requirements

• Liaising with IT departments and clients regarding translation of business requirements into technical specifications

• Facilitating design meetings for new system processes

• Analyzing existing services and process procedures and recommending changes

• Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology

• Planning the implementation of new business system processes by developing project schedules including milestones, critical path, timelines, deliverables and reporting

• Serving as a resource on specific issues to a group of specialists; which includes facilitating educational workshops and seminars as appropriate

Essential Qualifications:

• University degree in Business or Information Science or acceptable equivalent combination of education and experience.

• Minimum 5 years of related experience in requirements analysis in an IT environment. This includes a minimum of 2 years of project management, consulting, and implementing new or updated systems within a large, highly complex and highly technical organization.

• Certificates or training in project management, business analysis, risk management, and technical/business writing are required. The trainings should align with industry-standard frameworks such as PMI's Project Management Body of Knowledge (PMBOK®), IIBA's Business Analysis Body of Knowledge® Guide (BABOK®), or the Scrum Framework.

• A solid background in software development methodologies is required, including experience with the following: web-based application development technologies and processes, data modeling and business process modeling, user interface design and usability testing.

• Must have the knowledge of requirements gathering and documentation techniques (contextual inquiries, surveys, use cases, scenarios, user stories, process diagrams etc.)

• Advanced knowledge in Microsoft Excel and Microsoft Access

• Demonstrated experience analyzing highly complex problems and producing concrete and actionable solutions.

• Excellent communication (both oral and written) and interpersonal skills

• Excellent project management, time management, prioritization and multi-tasking skills

• Listening and presentation skills with the ability to facilitate meetings, workshops and training

• Excellent analytical skills with the ability to solve highly complex technical and logistical problems

• Ability to work with minimal supervision and to act on one’s own initiative with the ability to learn quickly from reference manuals and on-line help facilities

• Ability to work effectively with a wide range of faculty, staff, and students, and deal with a high volume of client and vendor demands

• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• CBAP and ITIL Foundations level (or higher) certification would be considered an asset.
• Previous experience working in an Agile and Hybrid development project and SOA methodology is considered an asset.
• Experience with any web application languages, web server technologies and database applications would be considered an asset.
• Previous experience in a University setting is preferred.

To be successful in this role you will be:

• Cooperative
• Goal oriented
• Motivated self-learner
• Problem solver
• Resourceful
• Team player

Notes:

• A copy of the full job description is available upon request from the UTSC HR Office.

• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 03/06/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.