Senior Business Analyst

Date Posted: 06/18/2025
Req ID: 43682
Faculty/Division: VP - Division of University Advancement
Department: Advancement Services
Campus: St. George (Downtown Toronto)
Position Number: 00057948

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s visionfor growth and innovation. We are focused on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions and creating an organization and culture that fosters diversity and inclusiveness.

Your opportunity:

Reporting to the Director, Strategic Initiatives & Technical Solutions, the Senior Business Analyst will join a dynamic and innovative team focused on delivering technology solutions with comprehensive analysis in support of DUA’s information systems and program initiatives. The incumbent will engage with stakeholders to understand current business processes and identify optimal strategies for transitioning these processes, workflows, and data to existing or new systems as well as leading complex system integration projects.

As a core member of the DUA Advancement Services PMO, the Senior Business Analyst will plan, design, and assist in the development and procurement of IT systems, products, solutions, and services. The incumbent will support business decision-making by documenting requirements, analysing existing processes and technologies, conducting environment scans, advising on cost/impact, propose feasible enhancements and/or alternative solutions: assessing existing gaps in business processes and service delivery, and proposing enhancements and/or alternative solutions, and liaising with technical staff and a wide group of stakeholders to develop, implement and maintain IT solutions. The incumbent will be responsible for performing needs analysis, risk assessments and for defining and scoping project requirements.

With in-depth knowledge of information technology resources and services, the Senior Business Analyst will also act as conduit of communication connecting clients with most appropriate IT units and/or cross functional teams to achieve desired results. The incumbent will be responsible for providing orientation and training to end-users and technical staff for new and modified systems, coordinate the release of information related to new services and functionalities, and lead workshops, training sessions, and deliver presentations at professional conferences.

This Senior Business Analyst will collaborate closely with internal technology and business stakeholders to assess new products and project risks and recommend appropriate risk mitigation strategies. The incumbent will act as a subject matter expert for advising on adopting Information security controls arising out of the risk assessments performed across a wide range of technologies and ensuring such controls address the ever-evolving threat landscape impacting the usage of such technologies. For new services, the incumbent is responsible for completing service design documentation to ensure alignment, structural and procedural supports, and change management principles to ensure adoption.

The Senior Business Analyst will participate in establishing and strengthening best practices, templates, tools, and partnerships to expand and mature these capabilities for University Advancement and the Advancement Community. In so doing, the incumbent will research best practices within and outside the organization and establish benchmark data and use continuous process improvement disciplines to achieve results. The incumbent will champion project governance by ensuring projects go through all the required steps including client communication and signoff, are accurately and fully documented, and ultimately achieve the set-out business objectives.

Your responsibilities will include:

• Facilitating design meetings for new system processes
• Liaising with IT departments and clients regarding translation of business requirements into technical specifications
• Providing advice and data to support the development of business cases and analytics for departmental initiatives
• Advising clients and technical subject matter experts on best practice for documenting business requirements
• Analyzing and documenting business requirements
• Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology
• Reconciling business requirements with information architecture needs for highly complex system integration
• Researching, analyzing and recommending potential changes to system features

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience. Project Management Professional (PMP) certification or related certification would be an asset
• Minimum 5 years of related experience in requirements analysis in an IT environment. This includes a minimum of 2 years of project management, consulting, and implementing new or updated systems within a large, highly complex and highly technical organization
• Certificates or training in business analysis, risk management, and technical/business writing are required
• Experience in software development methodologies, including experience with the following: web-based application development technologies and processes, data modeling and business process modeling, user interface design and usability testing
• Demonstrated experience with requirements gathering, documentation techniques (contextual inquiries, surveys, use cases, scenarios, user stories, process diagrams etc.) and writing technical specifications
• Demonstrated experience and ability in analyzing highly complex problems, synthesizing information from multiple sources and producing concrete and actionable solutions
• Experience with change management concepts and practical application
• Excellent communication (both oral and written) and interpersonal skills
• Excellent project management, time management, prioritization and multi-tasking skills
• Ability to work with minimal supervision and to act on one’s own initiative with the ability to learn quickly from reference manuals and on-line help facilities
• Advanced proficiency with MS Visio and MS Office 365, including MS Teams, SharePoint, Forms
• Ability to deal with ambiguity and collaborate across multiple areas to achieve common business objectives
• Applicants are expected to show a clear inclination to keep technical skills up-to-date and relevant and an ability to learn quickly from reference manuals and on-line help facilities
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

• Proficiency in using Microsoft Project, Asana, or other Project Management-related software; Understanding of version control systems such as MS Teams Foundation Service is an asset
• Possesses a solid understanding of IT concepts and technologies, which includes familiarity with programming languages, databases, data analysis tools and techniques, networks, and other IT infrastructure to effectively plan and coordinate projects;familiarity with CRM systems is an asset

To be successful in this role you will be:

• Courteous
• Diplomatic
• Discerning
• Efficient
• Meticulous
• Organized
• Problem solver

Closing Date: 06/27/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.