Student Success Officer, Collaborative Programs

Date Posted: 12/13/2024
Req ID:40621
Faculty/Division: Ontario Institute for Studies in Education
Department: Dept of Leadership, Higher & Adult Educ.
Campus: St. George (Downtown Toronto)

Description:

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborativeenergy that few institutions in the world can claim.

The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused oneducational leadership and administration, policy and change, social justice and community engagement.

LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.

Your opportunity:

Under the general supervision of the Academic Programs Coordinator, the Student Success Officer, Collaborative Programs is responsible for supporting LHAE student population and related activities, and being the first point of contact for students in the departments’ Collaborative Programs.

This position is responsible for providing a wide range of student services for the day-to-day function of the department’s graduate programs from admissions to graduation. Typical responsibilities will include: responding to inquiries from students; assisting students with following program requirements and regulations; acting as a key resource for policies, procedures, and timelines; coordinating the scheduling of examinations; maintaining program lists and student information; preparing routine or standard communications to students; disseminating information to students about activities and services through various means; organizing sessions to provide guidance to groups of students about program requirements and degree regulations;administrative support to the student awards process.

Your responsibilities will include:

• Providing detailed information to students on program and/or course requirements
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Maintaining course information on student information systems
• Following-up with students to track progress through the regulatory requirements and/or activities they arerequired to fulfil as per their individual situation
• Liaising with students and faculty to coordinate program activities
• Providing proactive support to individuals in distress and making referrals to specific university services
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Preferably two years of recent and relevant experience in student services and program support in an academic setting.
• Experience providing front line student services and detailed information on programs of study and other related information.
• Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines.
• Experience preparing packages for non-standard student requests.
• Intermediate skills and experience with enrolment management and course scheduling, including the use of University Systems (OISECP)
• Experience coordinating schedules and maintaining student information (admissions, student registration, enrolment)
• Experience working in a busy, fast-paced environment with a high volume of student inquiries.
• Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
• Intermediate skills and experience working with a University student information system (Acorn, ROSI and SLATE) or related system.
• Excellent oral and written communication skills including demonstrated ability to explain process and procedures accurately and effectively with a wide and diverse range of people.

Assets (Nonessential):

• Demonstrated excellent organizational and time management skills, attention to detail and accuracy; Strong analytical and problem solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.
• Strong and accurate data-entry skills and intermediate skills with databases.
• Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
• Excellent multi-tasking skills under high stress situations.
• Patience and ability to develop collaborative relationships with internal and external constituents.
• Ability to create a welcoming environment for students and provide excellent customer service.
• Sound knowledge of University and School of Graduate Studies policies and procedures.
• Awareness and sensitivity to diversity issues.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: 01/05/2025,11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services