Undergraduate Assistant

Date Posted: 12/10/2024
Req ID: 41074
Faculty/Division: Faculty of Arts & Science
Department: Dept of Psychology
Campus: St. George (Downtown Toronto)
Position Number: 00050304

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within The Faculty reflect the local and global landscape and the need for curiosity, innovative thinking, and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:

Established in 1927, the Department of Psychology has for over a century been a top choice for those pursuing a career in psychological research. The combined expertise of our faculty spans all major areas of psychology and reflects a wide range of approaches to the study of mind, brain, and behaviour. Our department consists of a diverse and internationally recognized faculty, first-rate laboratory facilities, and a tradition of cutting-edge, collaborative research in an inspiring intellectual atmosphere. We take pride in prevailing as an important department in today’s competitive psychology research and education fields.

Reporting to the Department Manager, the Undergraduate Assistant will work closely with the Undergraduate Administrator to provide administrative and program support for the Department of Psychology’s Undergraduate Program. The Undergraduate Assistant acts as the first point of contact for general enquiries, provides information about undergraduate program and course eligibilities and requirements; receiving and passing applications, checking completeness of applications and course prerequisites prior to student enrollment, coordinating examination timetables, booking rooms, maintaining course information on student information systems.

The Undergraduate Assistant coordinates deferred exams paperwork as well as, schedules Teaching Assistants (TAs) for scanning multiple choice tests and exams and training TAs to scan and acting as resource for them during process. The Undergraduate Assistant supports logistical activities for a variety of undergraduate events and programs, such as Fall Campus Day, Program Exploration Days, recruitment events, and outreach events. The Undergraduate Assistant provides administrative assistance in coordination of the PSY100 course.

Your responsibilities will include:

• Providing detailed information to students on program and/or course requirements
• Acting as the first point of contact for general enquiries
• Receiving and passing on application documents for review
• Collecting and passing on submissions for award competition
• Checking the completeness of applications
• Handling sensitive and/or confidential information
• Updating and maintaining records

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two (2) years' relevant experience in a post-secondary environment, providing administrative support to undergraduate student services or program administration.
• Demonstrated experience providing front-line student support and detailed information on programs, course requirements and other related information.
• Experience providing administrative support to undergraduate programs, including processing student data, preparing reports, coordinating room assignments, and maintaining files and records.
• Strong proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint), OneDrive, and SharePoint.
• Effective problem-solving and decision-making abilities.
• Superior customer service and interpersonal skills, with a demonstrated positive attitude and service orientation towards students, staff, and the general public.
• Ability to manage multiple and competing priorities successfully.
• Ability to demonstrate sound judgement in dealing with confidential information and a keen sensitivity to personal student issues.

Assets (Nonessential):

• Experience using Student Information Systems, including ROSI is preferred.

To be successful in this role you will be:

• Accountable
• Approachable
• Communicator
• Efficient
• Multi-tasker
• Organized

Closing Date: 12/19/2024, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
 

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.