Undergraduate Program Manager

Date Posted: 12/12/2024
Req ID: 41103
Faculty/Division: Faculty of Arts & Science
Department: Dept of Psychology
Campus: St. George (Downtown Toronto)
Position Number: 00057395

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within The Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.


Your opportunity:

Established in 1927, the Department of Psychology has for over a century been a top choice for those pursuing a career in psychological research. The combined expertise of our faculty spans all major areas of psychology and reflects a wide range of approaches to the study of mind, brain, and behaviour. Our department consists of a diverse and internationally recognized faculty, first-rate laboratory facilities, and a tradition of cutting-edge, collaborative research in an inspiring intellectual atmosphere. We take pride in prevailing as an important department in today’s competitive psychology research and education fields.

Reporting to the Department Manager, the Undergraduate Program Manager will oversee the Department of Psychology’s Undergraduate Program and the team of undergraduate staff in providing administrative and program support including, analyzing internal and external trends and recommending educational programming improvements; implementing program improvements and maintenance of program standards; overseeing day-to-day operational needs and service delivery requirements of programs; and planning and implementing group workflow. The Undergraduate Program Manager will also build and strengthen relationships with stakeholders and strategic partners; plan and develop educational programs and courses; coordinate tasks for projects and other strategic initiatives with stakeholders, and plan and estimate financial resources for programs and projects.

Your responsibilities will include:

• Building and strengthening relationships with stakeholders and partners of strategic importance; coordinating tasks and other strategic initiatives with stakeholders
• Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities
• Analyzing internal and external trends and recommending educational programming improvements
• Overseeing day-to-day operational needs and service delivery requirements of programs; implementing program improvements and maintenance of program standards
• Developing effective and cost-efficient recruitment plans; overseeing space and resource requirements for programs
• Keeping well-informed on changes to policies, procedures, collective agreements, and applicable legislated requirements
• Advising staff on the interpretation of academic regulations and its impact to student records and assessments
• Planning and implementing workflow for a group; providing proactive support to individuals in distress and making referrals to specific university services

Essential Qualifications:

• Bachelor's Degree in a relevant discipline or an acceptable combination of equivalent experience.
• Minimum six (6) years' relevant experience in developing student and instructor recruitment plans; conducting detailed analysis of trends and implementing program improvements; staying abreast of policies, procedures, collective agreements, and applicable legislated requirements; academic student counselling and maintenance of program standards; and planning and estimating resources for programs and/or projects.
• Experience providing administrative support to undergraduate programs, including processing student data, preparing reports, coordinating room assignments, and maintaining files and records.
• Experience working with multiple stakeholders and internal/external partners to plan, coordinate, communicate, and execute events and activities.
• Experience with referencing, interpreting, and applying relevant policies, procedures, collective agreements, and applicable legislated requirements.
• Demonstrated ability to conduct analysis on program efficiency, student learning outcomes, and internal/external trends and recommend educational programming improvements.
• Demonstrated skill in supervising and leading staff, project teams, or equivalent experience implementing workflow for a group; ability to provide direction and mentorship in overseeing day-to-day operational needs and service delivery requirements of programs.
• Strong organizational skills to coordinate tasks for projects and other strategic initiatives, student grade submission processes, and meetings with stakeholders.
• Demonstrates awareness and understanding of equity, diversity, and inclusion (EDI) principles in the context of the undergraduate student experience and applies it to deliver contextually relevant advice and student support.
• Very strong interpersonal and communication (oral and written) skills with customer service orientation to effectively support students, staff, team members, and the general public.
• Effective problem-solving and decision-making skills to discretely handle confidential and sensitive information.
• Strong proficiency with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook), OneDrive, and SharePoint.
• Working knowledge of Administrative Management Systems (AMS) and relevant applications such as, ROSI, ACORN, Degree Explorer, or equivalent tools.
• Ability to efficiently and effectively handle multiple competing priorities.

To be successful in this role you will be:

• Accountable
• Communicator
• Multi-tasker
• Organized
• Problem solver

Closing Date: 12/20/2024, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
 

Lived Experience Statement
 

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.