Coordinator, International Learner Registration

Date Posted: 04/22/2025
Req ID: 42626
Faculty/Division: Temerty Faculty of Medicine
Department: Postgraduate Medical Education
Campus: St. George (Downtown Toronto)
Position Number: 00057884

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

The Department of Postgraduate Medical Education (PGME) offers a collaborative professional learning environment dedicated to supporting learners, faculty and staff. We offer a respectful team-oriented culture and value the dedication and innovation of all staff who contribute to our mission. We believe in ongoing improvement and innovation and promote a strong commitment to work-life balance among our employees.

As Coordinator, International Learner Registration, you will coordinate the documentation required for international learners. This includes reviewing appointment requests for International Learners which includes reviewing Specialty Certificates, MD, Goals & Objectives, funding letters and CVs to ensure they meet the appointment standards set out for CPSO licensure & IRCC work permits. You will also be responsible for tracking work permit and passport expirations, applying for the Labour Market Impact Assessment Exemption, and respond to inquiries from learners and the various departments. Your strong customer focus and relentless attention to detail will support all stages of the work permit process and cultivate a welcoming environment.

Your responsibilities will include:

• Analyzing foreign academic documents to assess their authenticity along with ensuring Canadian equivalences
• Creating and/or editing original, published content and materials
• Implementing plans and process improvements for program activities
• Ensuring procedures and guidelines are followed and handling sensitive/confidential information
• Resolving service complaints
• Developing content for instructional workshops
• Collating and organizing data for various reports, including identifying data discrepancies

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years’ front-line experience, preferably in a medical school or teaching hospital.
• Demonstrated experience with student services and program administration.
• Experience processing documentation for international learners, including work permits.
• Experience collecting and maintaining data and generating reports.
• Experience developing content for instructional workshops.
• Advanced proficiency with MS Office Suite, video conferencing platforms (Zoom) and student information systems
• Strong interpersonal and communication skills, including verbal and written
• Strong customer service orientation, including the ability to resolve complaints.
• Ability to manage multiple deadlines and priorities while responding to urgent and unexpected situations
• Ability to work consistently with meticulous attention to detail
• Ability to function well in a team environment under minimal supervision
• Proven ability to exercise judgement, tact, diplomacy and a high degree of initiative
• Proven ability to deal with matters of extreme sensitivity and confidentiality

Assets (Nonessential):

• Experience processing documentation for licensing bodies
• Experience processing documents through the IRCC Employer Portal
• Experience working with POWER registration and Online Appointment Tracking System (OATS)

To be successful in this role you will be:

• Approachable
• Communicator
• Diligent
• Meticulous

This is a term position of 2 years. 

Closing Date: 04/30/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 11 -- $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial
Recruiter: Amanda Krmek

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.