On-Location Team Lead

Date Posted: 03/28/2025
Req ID: 42335
Faculty/Division: Vice-Provost, Students
Department: Academic Success
Campus: St. George (Downtown Toronto)
Position Number: 00040031

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Centre for Learning Strategy Support (CLSS), Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement andTCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

Under the supervision of the Director, the On-Location Team Lead will oversee the ongoing design, development, and delivery of theOn-Location portfolio in CLSS. The On-Location Team Lead is responsible for coordinating the day to day work of Learning Strategist staff embedded in various partner locations across campus, liaising with the relevant Divisional and university partners; overseeing day to day administration and communications; assessing programs; reporting on team expenditures, and representing CLSS on Student Life and University committees.

The On-Location Team Lead is responsible for working with staff to develop programs and services that foster academic skill development, community connections, and coping strategies for an academically diverse population undergraduate, graduate, and professional students; recruiting, training and supporting professional and student staff to enhance programming co-delivered with appropriate partners; working with Student Life Communications and Information Technology to develop materials and supports to enhance the program; engaging with faculty members to develop programming that responds to the academic needs of students within specific programs and courses, examples may include course-specific in-class presentations and peer facilitated sessions; and meeting individually and in small groups with students to clarify and problem solve individual issues related to academic progress and success.

Your responsibilities will include:

• Planning and overseeing operational workflow of all on-location administration activities
• Assessing needs and contributing to the development and implementation of on-location learning support plans and related activities
• Planning and developing educational programs and courses independently
• Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities
• Developing student assessment plans to support student learning outcomes and competencies
• Providing advanced academic and learning skills counselling
• Facilitating educational workshops and seminars
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Master's Degree in a related program of study (e.g. education) or an acceptable combination of equivalent education and experience.
• Minimum five years in academic support in a multi-disciplinary setting to undergraduate students at the university-level.
• Must be an experienced supervisor with previous responsibilities for mentoring, resolving issues, applying and implementing processes, and training staff.
• Superb interpersonal and communication skills for supervising the day-to-day work of staff, collaborating with faculty and other partners, fostering student development and negotiating conflict.
• Must be able to demonstrate success in facilitating partnerships with constituents from a variety of institutional areas, and excellence in project management.
• Ability to initiate independent collaborations with faculty and staff to enhance students' learning experiences and sense of belonging.
• Excellent skills in managing projects through effective setting of priorities and organization.
• Outstanding leadership skills to foster a supportive team environment.
• Must be an experienced and recognized facilitator of groups and developing of programs.
• Demonstrated experience in coaching.
• Demonstrated experience in program development, design, and assessment.
• Experience with and knowledge of best online practices, and the use of learning management systems.
• Excellent computer skills (e.g. Access, Word, Excel, Power Point, Outlook).
• Creative problem solving skills.

Assets (Nonessential):

• Demonstrated knowledge and experience in the learning needs of students with disabilities.

To be successful in this role you will be:

• Approachable
• Communicator
• Organized
• Problem solver
• Tactful

NOTE: This is a term position from June 2025 to July 2026.

Closing Date: 04/07/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time NOTE: This is a term position from June 2025 to July 2026.
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $95,627. with an annual step progression to a maximum of $122,290. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.